If you have a valid maintenance/support agreement with us or have purchased Situate within the last 90 days, your are eligible for basic, extended or premium support.
Getting you the right support is imperative. XonaSoftware offers three levels of support depending on your company's size and your required level of responsiveness. All levels of support include access to online documentation, instructional videos, library of use cases, and the software download repository.
XonaSoftware has 50+ years of experience supporting all types of companies.
All XonaSoftware customers are automatically eligible for basic support.
All customers get basic online and email support. This recommended for our small pay-as-you-go customers only.
Includes all basic support in addition to the following. It provides a high-level of support for those customers that cannot afford to be impacted during business hours.
Includes extended support in addition to the following. This is the highest level of support for customers requiring around the clock help and and immediate response.